Adding a New Contract

Learn how to create service contracts for your clients

Overview

Contracts define the scope, pricing, and billing terms for cleaning services provided to a client. Each contract can cover all of a client's sites or be specific to one location.


Step 1: Navigate to the Client

Start from the client who needs the contract:

  1. Click Clients in the sidebar menu
  2. Click on the client's name to view their details
  3. Scroll to the Contracts section
  4. Click the Add Contract button

Step 2: Enter Contract Details

Fill in the basic contract information:

Field Description
Contract Title * A descriptive name (e.g., "Monthly Office Cleaning", "Weekly Warehouse Service")
Contract Number Auto-generated if left blank, or enter your own reference number
Contract Type
  • Recurring - Ongoing regular service
  • One Time - Single job or project
  • Retainer - Pre-paid service hours
Site Select a specific site or leave as "All Sites" for company-wide contracts
Description Scope of work, special terms, or service level agreements
Start Date * When the contract begins
End Date Leave empty for ongoing contracts, or set for fixed-term agreements

Step 3: Configure Billing Details

Set up how the client will be charged:

Field Description
Contract Value * The total or periodic value of the contract
Rate Type
  • Fixed - Set price per billing period
  • Hourly - Charged by time worked
  • Per Square Meter - Based on area cleaned
Billing Frequency * How often to invoice: Per Job, Weekly, Fortnightly, Monthly, Quarterly, or Annually
Currency AUD (default), USD, or NZD
Tax Inclusive Tick if the contract value includes GST/tax

Step 4: Set Contract Status

In the right sidebar, configure administrative settings:

  • Status - Draft, Pending Approval, or Active
  • Auto Renew - Enable for automatic contract renewal
  • Renewal Notice - Days before end date to send reminder (default: 30)
  • Signed By - Name of the client's authorised signatory
  • Signed Date - When the contract was signed

Step 5: Save the Contract

Click Create Contract to save. The contract will appear in the client's contracts list where you can:

  • View full contract details
  • Edit terms and pricing
  • Track contract status
  • Create jobs linked to this contract
Tip: Start contracts as "Draft" while negotiating terms, then change to "Active" once signed.
Note: Contract numbers must be unique. If you enter a duplicate, the system will ask you to choose a different one.
Quick Checklist
Contract Types Explained

Recurring

Best for ongoing services like daily office cleaning or weekly maintenance.

One Time

Use for single projects like end-of-lease cleans or one-off deep cleans.

Retainer

Client pays upfront for a bank of hours to use as needed.