Privacy Policy

Last updated: July 11, 2025

AI-Powered Service Notice: This website uses artificial intelligence to generate and manage cleaning standards. Your interactions may be processed by AI systems to improve our services.

1. Information We Collect

Personal Information

  • Name and contact information when you register or contact us
  • Login credentials for account access
  • Professional information related to cleaning standards
  • Communication records and support requests

Automatically Collected Information

  • IP address and device information
  • Browser type and version
  • Pages visited and time spent on our site
  • Cookies and similar tracking technologies
  • Usage patterns and preferences

AI-Generated Content Data

  • Inputs provided to our AI systems for standard generation
  • Generated cleaning standards and related content
  • User feedback on AI-generated content
  • Performance metrics for AI system improvement

2. How We Use Your Information

  • Service Provision: To provide access to our cleaning standards library
  • AI Enhancement: To train and improve our AI systems for better standard generation
  • Account Management: To manage your account and provide customer support
  • Communication: To send important updates and respond to inquiries
  • Analytics: To understand usage patterns and improve our services
  • Legal Compliance: To comply with applicable laws and regulations

3. AI and Automated Processing

AI Processing Notice: We use artificial intelligence for:
  • Generating cleaning standards based on your inputs
  • Analyzing and categorizing content
  • Providing personalized recommendations
  • Quality assurance and content validation

You have the right to request human review of any AI-generated decisions that significantly affect you.

4. Cookies and Tracking

We use cookies and similar technologies to:

  • Essential Cookies: Required for basic site functionality
  • Analytics Cookies: To understand how you use our site
  • AI Enhancement Cookies: To improve our AI systems
  • Marketing Cookies: To provide relevant content and advertisements

You can manage your cookie preferences using our cookie banner or browser settings.

5. Your Rights (GDPR)

Under GDPR, you have the right to:

  • Access: Request a copy of your personal data
  • Rectification: Correct inaccurate or incomplete data
  • Erasure: Request deletion of your personal data
  • Portability: Receive your data in a portable format
  • Restriction: Limit how we process your data
  • Objection: Object to processing based on legitimate interests
  • Withdraw Consent: Withdraw consent for data processing

6. Data Security

We implement appropriate security measures including:

  • Encryption of data in transit and at rest
  • Regular security assessments and updates
  • Access controls and authentication systems
  • Secure AI processing environments

7. Contact Us

For privacy-related questions or to exercise your rights, contact us:

  • Email: privacy@facilicom.au
  • Data Protection Officer: dpo@facilicom.au
Updates: We may update this privacy policy from time to time. We will notify you of any material changes via email or website notice.